Love Hate Relationship with British Telecom

My relationship with BT hit an all-time low last week when I rang customer relations in an attempt to see why my bill was so massive.  I guess it had been a bad day in the office for customer relations… but they actually deliberately cut me off rather than help.  Needless to say I was redirected to India rather than Scotland when I rang straight back and my new helper couldn’t have been more helpful – but I still don’t know why my bill is so high when I am their top broadband rate.

Maybe there is a better way of running your business and office telephone systems – but I have yet to find it.  All I have been able to pin down are the snags of switching.  It always seems cheaper to leave BT – until you see the mall print.  You have to keep paying line rental to BT even though you are no longer using them.  I suppose they have to do the repair work… so what exactly do other internet providers do for their money.

I live in an area which gets appalling broadband service anyway.  It’s slow at the best of times – but positively snail-like at peak periods.  I am beginning to think that I might be better off with a mobile broadband service – and use it at home too.

Once again I find myself wistfully looking at the eye=wateringly expensive Sky options.  If their broadband service really does work I can see that it is an attractive option.  Not only will I get telephone calls – I will see Wayne Rooney spitting in glorious HD.

But trying to sort out your telephone service on-line is only half the problem.  As with everything else in life, you soon get diverted into gadgets and gizmos that you can’t live without.  I challenge you to look up telephone service providers without getting sidetracked on to the exciting new telephones and telephone systems now available..  Panasonic digital cordless phones look particularly appealing.  I wonder if the batteries go flat and stay flat once you have forgotten to put them back in the cradle?