Narrow-minded Business Broadband

What is it with this country’s attitude to broadband?  With the average UK household having play stations and x-boxes hoovering up on-line capacity, let alone the exponential increase in the streaming of television via i-player, not to mention movie and music downloads, I am not sure our ‘high-speed broadband’ can keep up with domestic use – let alone business use.

 No wonder more and more companies are seeking high-speed solutions more in tune with their business needs.  Even businesses like mine.  I work from an office at home.  But it quickly became apparent that I often cannot transfer files and images as rapidly as my clients demand.  If the kids are on the x-box I am in deep trouble.  Even accessing remote servers and electronic filing systems on-line was becoming a problem. 

 One simple and highly effective solution to my problem proved to be line rental.  Now admittedly BT must have millions of satisfied business customers – but I am not one of them.  Their broadband was simply too slow to be useful. 

A few minutes learning about the service of leased line providers proved to be time well spent as they offer tailor-made leasing options which provide a dramatically enhanced service.

 I even began to understand how much money I could save simply by going for a more efficient service.  Understand the difference between ADSL and SDSL affects your need for more business SDSL availability.  ADSL would get those big files into my computer faster than I was sending stuff – essential for background information.  However – once the work is completed I need to rapidly send information – so SDSL makes me just as efficient at sending as receiving. 

But – and this is a very BIG but… what happens when things go wrong?   This is one of the key benefits of BT.  They are a national brand and they have shareholders.  Their customer service ought to be second to none.  And to be fair, I know from long experience that it IS pretty good. 

Before going to any of the plethora of broadband companies, they need to reassure you as to the speed and competence of their customer service.  And this assumes that something is going to go wrong.  As I am no computer geek, I only know when something is working – and my first reaction to any computer problem is to reach for the telephone.

Hmmm – I think I am now offically a geek.  I am starting to find all this techy stuff interesting!